Frequently Asked Questions

Practice Questions

What is a Nurse Practitioner?

Nurse Practitioners or NPs are master’s or doctoral prepared advanced practice registered nurses who partner with patients through utilizing the nursing model.  This blend of medicine focuses on the whole person and uses education to help patients make informed decisions about their lifestyle choices and healthcare needs.

NPs counsel, diagnose and manage acute and chronic illness with an emphasis on health promotion and disease prevention.  They practice independently and in collaboration with other health care professionals based on their patients’ health needs.

Some of the many services NPs offer include:

  • Diagnosing and treating illnesses
  • Performing physical examinations
  • Prescribing medications
  • Ordering/interpreting radiology, laboratory, and other diagnostic tests
  • Counseling and Education
  • Performing various procedures such as suturing of wounds
  • Coordinating your health care needs with other specialties and services 

Studies show, patients with NPs as their primary care providers have lower medication costs, less emergency room visits, and shorter hospital stays.


Where do I start?

Simply click on the book a virtual visit button to schedule a free 15 minute call to see if we are the right fit.

How do I schedule an appointment?

Email or click the book a virtual visit button to schedule a free 15 minute discovery call. If you decide to become a patient of the practice you will receive access to a portal to schedule appointments directly.  

You will receive a video link and several online forms including a comprehensive health history to be completed prior to our appointment. You can also upload any pertinent documents or prior test results to be reviewed before meeting each other to make the most out of your visit.

What should I expect during a Health Consultation?

Initial Video Health Consults are approximately 90 minutes to give us time to discuss your story and get to know you. I will review your health history, current concerns, and goals. You will receive a detailed plan with recommendations for next steps which may include comprehensive blood work (metabolic testing, hormone panels, expanded cholesterol panels, nutrients, vitamins, etc.) and specialty functional medicine testing to thoroughly assess your health and any symptoms you may be experiencing. 

Follow Up Appointments are typically 60 minutes to allow me to check in and discuss your progress, address any new issues, review your results, answer any questions, and continue to customize your treatment plan.

How can I get a medical marijuana card?
  1. You must have proof you are a New York state resident.
  2. You must have documentation of a qualifying condition that includes a health care provider’s note or referral OR schedule an appointment for a Post Traumatic Stress Disorder (PSTD) Evaluation.
  3. You can receive your printable temporary Medical Marijuana Card the same day of your consult by creating an account through the NYS Patient Medical Marijuana Program.
What happens during a Reiki session?

Reiki is an energetic healing methodology, which can be performed virtually from a distance or in person. Currently all Reiki sessions are performed virtually only. Reiki is a non-manipulative, non-invasive, and non-diagnostic practice, with no contraindications. 

You can book directly from the web link or call or text the office line. Sessions are typically 45 minutes. It is recommended to schedule your session when you can be in a comfortable, quiet, uninterrupted environment for at least an hour. At the beginning of your session, we will talk on the phone or video to discuss the intention of the session, then you will be asked to get comfortable. Most people like to lay down and listen to their favorite peaceful music or a playlist will be provided to you upon request. Some people fall asleep and that’s ok. Reiki doesn’t require you to do anything except show up to receive the benefits.  

Do you accept my insurance, FSA or HSA dollars?

The Mend Wellness is a fee-for-service practice and does not accept insurance. I accept cash, credit, debit, FSA and HSA dollars as payment. Reiki sessions and medical marijuana consults are currently self-pay only. However, it’s never been easier to use your out-of-network benefits for health consultations. I’ve partnered with Reimbursify to help patients upload their superbill to the Reimbursify app for fast and easy claim submission to your insurance company. Your reimbursement will be sent directly to you depending on your plan’s out of network benefits.

What happens if I need to cancel or reschedule my appointment?

If you need to cancel or reschedule the appointment, you must do so 24 hours in advance; otherwise, you will be charged a $75 cancellation fee for your visit. Extenuating circumstances will be evaluated on a case-by-case basis.